Support Services

Managed Support Desks

A key success factor in delivering Support Desks is Ultima’s commitment to understanding in detail your culture and business requirements. We then tailor a flexible service to meet these requirements. Our skilled staff and management  control your costs, while increasing user productivity and improving customer service. We offer 4 types of service, 3rd – 4th Line Telephone Support, Remote Helpdesk, Co-Sourced, Onsite Managed Support Desks.

  • Our Support Desk services are designed to be flexible and can combine all types to meet your needs.
  • We deliver quality support, this is key to boosting user productivity throughout your  organisation and will be seen as a valuable asset to your business.
  • In partnership, Ultima will take complete ownership for the day-to-day management of the Support Desk services, providing Service Delivery Management to monitor and manage your service levels

Our Experience

Ultima has over eight years’ history in delivering co-sourced support desks and our portfolio now includes three of the world’s largest car manufacturers. Ultima’s on-site staff pride themselves in supporting in excess of 20,000 network devices. Training for our staff is second to none and we will tailor requirements to the needs of specific contracts and the individual. Many of our clients require out-of-hours support but without incurring astronomical costs. This is where you can leverage the larger Ultima community and ensure continuity of service through our 24x7 NOC operation. Ultima has extensive experience of the ‘TUPE’ process, whereby staff transfer employment from the client to Ultima Business Solutions, ensuring a smooth transition and continuity of service.

"Retail IT and Planning Manager BMW UK comments: 'Ultima has been involved in the provision of Helpdesk Services to BMW UK and their Dealer Network for the last 9 years. Ultima understands well our requirement for a cost effective solution whilst achieving high levels of customer satisfaction which BMW customers have come to expect."

  • Microsoft
  • Cisco
  • Citrix
  • Symantec
  • HP
  • Dell
  • EMC
  • NetApp
  • CheckPoint
  • Veeam
  • NetIQ
  • AppSense
  • Trend
  • VMware
  • HDS
  • Violin Memory
  • Bluecoat
  • F5
  • RSA
  • Websense
  • McAfee
  • Riverbed
  • Juniper
  • Pulsant
  • Iomart
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