Maintenance

When your organisation's server or networking systems fail, the resulting costs can be devastating. Ultima can provide customers with the reliable maintenance services that are needed to resolve these situations swiftly, efficiently and in the most cost-effective way. We offer a range of services that include:

Maintenance Helpdesk If a device fails call Ultima and we will manage that call on your behalf, making sure that the service levels are adhered to and communication is timely. Ultima's helpdesk team have dedicated support call contacts at HP, IBM, Sun and Phoenix to streamline and prioritise maintenance calls and your contract with Ultima can cover these, plus any other manufacturers you require.

Tailored Maintenance Solutions Ultima's dedicated maintenance product manager can identify the best maintenance solutions for your computing environment, across any number of manufacturers, and you will be able to set your own Service Level Agreement so that you have peace of mind that your systems will be operational again within the boundaries that are acceptable to your organisation. When you take out a maintenance contract with Ultima you will be sent a detailed annual maintenance contract listing all equipment covered and service levels selected. Ultima will also send you your renewal contract 120 days prior to renewal to give you time to budget for ongoing maintenance.

HP Warranty Management Using the serial numbers on the hardware owned by your organisation, Ultima can track the warranty expiry dates on your behalf to ensure that continuation of service in maintained. If the equipment is placed on a maintenance contract with Ultima, the warranty tracking service is provided free of charge.

Manufacturer accreditations HP Premier Service Seller, Toshiba and IBM Laptop Authorised Service Provider, IBM and HP Business Partner, Sun Service Associate.