 |
 |
        |
|
You
are here: Services
> Helpdesk
Helpdesk Support Quality helpdesk support is a key means of boosting productivity throughout an enterprise. Instead of bearing the cost of employing additional headcount in non-core areas, Ultima can supply 'off the shelf' or bespoke outsourced telephone helpdesk solutions. Either way, you deal with trained and experienced personnel from day one. By choosing Ultima to provide support you can guarantee helpdesk cover at any time of the day and when normal service would suffer due to your own employees' absenteeism (holidays and sickness). Our outsourced helpdesk service can be delivered from your own premises or from our own Network Operations Centre - the choice is yours! Ultima is an authorised support centre for both Check Point and Citrix and we are therefore able to directly support critical aspects of infrastructures without recourse to the manufacturers. Also, Ultima's extensive experience with the implementation and use of Microsoft products means it is ideally placed to offer technical support on a range of applications. For those products that we do not directly support, Ultima has key relationships with both vendors and distributors to ensure that our customers receive the support required, backed up by a full Service Level Agreement.
Already Supported? Customers with a valid support contract can use the 'GoToAssist' prompt below once instructed by a member of the Ultima Support Team.
|
 |
GoToAssist™ revolutionises the way support, consulting and IT professionals deliver technical help to their customers across the globe. With GoToAssist, organizations can provide a superior customer experience by offering fast, easy and secure remote-support services. |
