Services

Why Ultima?

During the last 10 years Ultima has focussed on developing partnerships with our customers that enable us to provide them with the solutions their businesses need to be successful. Our services are used by customers at every level - from enabling the purchase of products when budgets are tight via our Financial Services, to the complete design and implementation of a leading edge solution.

The hardware and solutions we recommend have all been vetted by Ultima's Technical Board. This Board, which consists of senior technical and business managers, continually assesses and evaluates new products and services from both a technical and business perspective, e.g. what level of pre- and post-sales support is provided by the vendor. Ultima has built strong relationships with all the marketing-leading hardware vendors and software developers so that we can maintain a policy of giving 'unbiased' and informed advice.

The spectrum of skills within Ultima Services Team ranges from Configuration/Delivery Engineers, through Project Managers, to Senior Solutions Architects who have years' of knowledge of experience to bring to your IT project. To maintain these skills we encourage technical staff at all levels to specialise and then embark on a training programme appropriate to that specialist area, e.g. Microsoft or information security. We pride ourselves on an unrivalled staff retention ratio within Services and attribute this to having a clear career progression path for every individual. As an Ultima customer we are confident that you will receive a consistently high level of service from a skilled and experienced services team - and you'll often see the same faces!

One of the reasons behind our success is that we are always listening to our customers - whether that's at regular contact with their Account Management team, or through feedback at our seminars. Once we fully understand our customers needs and requirements, Ultima's consultants are then in the best possible position to propose and implement the 'best fit' solution.