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Managed Services Why Ultima? With the explosive growth in the use of the Internet as a means of communication and 'route to market', the need for ever-increasing levels of infrastructure security and availability have placed increasingly complicated and time consuming demands on corporate IT departments. One solution that enables organisations to gain control and reduce internal costs is to allow a strategic partner to manage elements of this often complex infrastructure on their behalf. Ultima is a market-leader in the provision of managed security solutions - services that are only provided direct to the customer. Utilising enterprise-level products from best of breed vendors such as Check Point Software Technologies, Cisco, Computer Associates, ISS, MCI (formerly WorldCom) and Nokia, Ultima delivers a range of services that are individually tailored to customers' requirements and backed by comprehensive Service Level Agreements (with financial penalties). BS 7799 Accreditation The most important endorsement of the quality of our managed services is our BS 7799 accreditation. Ultima's Information Security Management System has been approved by Lloyd's Register Quality Assurance to BS7799-Part 2:2002. It is applicable to the information security management of the provision of managed services that monitor and maintain servers, firewalls and VPNs (statement of applicability, issue no.2). The approval certificate, issued on 19 December 2003 is number LRQ 4000862. For customers looking to outsource aspects of their IT system's security, BS 7799 accreditation will reassure senior company executives (to board level) that Ultima will provide the managed services they can rely on to protect their IT infrastructure. Managed services are delivered from Ultima's purpose-built Network Operation Centre which is manned 24x7 by a team of security experts who are trained and experienced in managing firewalls, servers, and VPN nodes. The emphasis of our service is on pro-activity, i.e. spotting problems before they occur and implementing a solution before system performance is affected. Many organisations cannot afford to provide 24x7 management using their own IT team and in many cases any system 'down time' - at any time of the day - is simple unacceptable. These types of organisations can rely on and benefit from Ultima's security expertise to ensure their business infrastructure is scalable (according to demand), secure and available (up to 99.999% if required) - obtaining business continuity in the best possible way. (For details of Ultima's outsourced helpdesk services, click here.) Ultima holds high-level accreditations such as Check Point Premier Managed Service Provider, with all the relevant vendors and in 2001 Ultima won an award from WorldCom (now MCI) for 'Best Solution in EMEA' which recognised the use of their technologies in our managed service offerings. Summary Managed Services from Ultima deliver:
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24x7x365 monitoring to maximise performance and uptime
