Managed Services

Ultima offers a fully proactive 24x7 remote Managed Service solution. Our service is focused on providing solutions to issues BEFORE they become a problem – i.e. a truly proactive service ensuring the highest levels of systems availability. Using enterprise management agents, Ultima can manage and monitor performance in each of the key areas to agreed service levels.

		Hosted Managed Services Ultima can provide a flexible approach to hosting your critical business infrastructures. Ultima has partnered with some of the best data centres in the country to offer highly resilient and secure hosting services. Our services are 100 per cent flexible to fit all business models and sizes. Shared Hosting – take advantage of Ultima’s state-of-the-art shared hosting solutions. Virtual Hosting – limit capital expenditure and leverage resiliency of your critical services. Click here for more information Dedicated Hosting – work with Ultima to build a bespoke dedicated hosted & managed solution.

		Remote Managed Services Customers may choose to host their infrastructure on their own premises. In these circumstances Ultima can offer a comprehensive remote management service which may be combined with engineers on site to provide a truly 24x7 service desk offering. Our bespoke service can help your IT team stretch easily to cope with greater demands on your resources. These support services can be extended to: Critical Global Remote Site – have a dedicated remote IT support team for your global small offices. Critical Service Support – utilise Ultima’s bespoke services to manage specific critical services e.g. firewalls & mail solutions.

		Network & Unified Communication Managed Services Ultima’s Network Operations Centre is geared to manage and monitor global WAN and LAN networks. Our offering encompasses a whole range of complementary services, including the following: Cisco IP telephony solutions LAN & WLAN services WAN & MPLS provision & services VPN solutions & management Network optimisation, capacity and trend analysis.

		Managed Security Services Ultima delivers high quality security solutions which can reduce risk, increase business uptimes and help adhere to new legislation, such as ISO 27001 and PCI standards. Our consultants are trained on best-of-breed security technology, and can provide best practice solutions and honest advice. Services include the following: Firewall management solutions Intrusion detection and prevention solutions Penetration testing services Security audits and health checks.

Our lawyers are managing extremely complex deals that regularly reach completion in the middle of the night. It is not cost effective to have someone on site to manage unforeseen problems. However, we need to ensure that support for the firm continues around the clock and Ultima can be relied upon to listen and respond to our business needs. Clive Knott – IT Director for Olswang

Resolve

Proactive trend and capacity management ensures alerts are picked up on and tracked to resolution by highly qualified consultants and engineers. Specific alerts and reports are provided, if required, and patching services and ad hoc configuration changes are also included.

Notify

Simple trend analysis reporting in line with regulatory audit standards, with reports posted to a secure portal. Benefits include 24x7x365 customer notification, up to OS level, when a threshold is breached, and seamless hardware maintenance management.

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