Ultima Business Solutions

Support Desk Services

A key success factor in delivering Support Desks is Ultima’s commitment to understanding in detail your culture and business requirements. We then tailor a flexible service to meet these requirements. Our skilled staff and management control your costs, while increasing user productivity and improving customer service.
Our Approach We offer 3 types of service, Onsite Managed, Overflow or out of hours and remote managed Support Desks. Our Support Desk services are designed to be flexible and can combine all types to meet your needs. We deliver quality support, this is key to boosting user productivity throughout your organisation and will be seen as a valuable asset to your business. In partnership, Ultima will take complete ownership for the day-to-day management of the Support Desk services, providing Service Delivery Management to monitor and manage your service levels.
		Our Experience Ultima have ten years’ history delivering Support Desks and our portfolio now includes three of the world’s largest car manufacturers. Ultima’s staff are used to supporting both internal users and client customers they currently support in excess of 20,000 network devices. Many of our clients leverage the larger Ultima technical community to deliver extended hours or 24x7 support, using our NOC operation. Ultima has extensive experience of the ‘TUPE’ process, whereby staff can transfer employment from the client to Ultima Business Solutions, ensuring no loss of skills and experience.

Retail IT and Planning Manager BMW UK comments: 'Ultima has been involved in the provision of Helpdesk Services to BMW UK and their Dealer Network for the last 9 years. Ultima understands well our requirement for a cost effective solution whilst achieving high levels of customer satisfaction which BMW customers have come to expect. Clive Knott, IT Director at Olswang said, “Our lawyers are managing extremely complex deals that regularly reach completion in the middle of the night. While it’s not cost-effective for us to have someone on-site to manage any unforeseen problems outside of office hours, we need to ensure support for the firm continues around the clock. “In our dealings with Ultima it has been apparent that the company has a good name within the industry and it can be relied upon to listen and respond to our business needs