NetIQ AppManager suite of products provide a granular monitoring and management solution. AppManager establishes control through features such as automated detection and deployment, policy exception management, secure delegation and self-maintaining service maps. These features help establish a solid systems management foundation so that enterprises can safely adopt and exploit next-generation technologies. When configured, AppManager has end-to-end service visibility which can vastly reduce and pre-empts service downtime and event impact assessment through visual service maps.
Centralised Management via NetIQ AppManager
The NetIQ AppManager suite of products provides over 70 modules for key platforms and application. Collectively, these modules contain over two thousand separate monitoring jobs or ‘Knowledge Scripts’ deployable out-of-the-box, providing detailed monitoring intelligence across services such as Citrix, Windows Server and SQL. NetIQ AppManager offers workload management, capacity planning, troubleshooting and diagnostics, and extensive reporting capabilities for a complete systems management approach.
Once an agent has been deployed, system attributes can be used to automatically assign servers to an appropriate management group. Each management group can then be configured with a monitoring policy that allows automatic deployment of relevant monitoring to servers as they are brought online. In a dynamic environment, this mechanism would help ensure that the technical teams are always provided with up-to-date visibility of the environment without being weighed down with continual monitoring.
End-User Response Time Monitoring
AppManager is capable of watching, alerting on and reporting hundreds of different metrics about the health and performance of computing systems and applications. Complex applications can fail in many different ways even if the server itself is still running and reporting no errors or alerts. Performance can suffer and degrade to the point of affecting users without any server crash occurring. While ‘Server Uptime’ or ‘CPU Utilisation’ are good operational metrics, they are poor representatives of the overall quality of service.
In order to gain visibility of the quality of service and understand the effect of issues on the user experience, it is essential to be able to measure performance from their perspective. This is achieved in AppManager using ‘synthetic transactions’ performed by a selection of ‘Response Time’ modules including Windows/Citrix applications and Networks. A synthetic transaction is a real application operation, but one that is initiated by a monitoring agent. These transactions are run on a schedule to provide an accurate and continuous sampling of the service availability and performance
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