Given the rise of online trade and tighter links between suppliers and customers it is, surely, becoming more critical. Add in the increasingly critical role of IT in meeting escalating compliance requirements from Sarbanes Oxley to Turnbull, it is essential that IT solutions are not only robust but that downtime is minimalised.
There’s no question that keeping on top of the maintenance contracts for the plethora of multi-vendor devices can be a headache. Let alone logging a call with the vendor, eventually and often with cultural differences, only to be taken through a list of self validating checks when all you want is an engineer and part to fix. (And wouldn’t it be nice to see a site familiar engineer that’s used to your environment and team?). Have you ever been in the scenario where you log a call on a piece of equipment that isn’t on your contract and you are refused service. Our contracts are built around a ‘service first’ approach.
Not just a Repair
Without fail you will incur downtime but it won’t necessarily be due to a hardware failure. That’s why Ultima maintenance support doesn’t just focus on repairing the hardware fault. We are an extension of your own IT support team in ensuring the ‘restoration of service’ including configuration/software reloads against pre-determined SLA’s
Look at the bigger picture for Printing
Research indicates that 10% of your IT budget will be spent on document production. Do you know the volume and cost of the documents your organisation produces?? Reduce the cost of managing your documents by implementing a cohesive document strategy
Free of Charge DR for Your Network
Ultima’s customers with a network support contract have access to our available spares for disaster recovery. After a disaster we will do our best to ship equipment to their site, to restore a basic level of service, within 24 hours of the disaster being reported to our help desk. These spares can be used free of charge, for 5 working days. After the 5 working days we may recover the equipment if it has not been returned to our offices. There are lots of value adds incorporated into our standard network support contracts the biggest of which has to be the fact that our SLA’s are backed by penalty clauses
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